A seasoned professional with 8+ years in International multidisciplinary Humanitarian and development aid Project Management, coordination and over 8 years in multisectoral administration and managerial field serving International NGOs and Non-Profits in various developing countries.
Methodologies: Agile, Waterfall
Soft Skills: Independent, Reliable, Analytical, Adaptable, Excellent Oral and Written bilingual Communication
Relevant Experience: Program Management, Project Management, Customer Service, Project Coordination, Sales and Marketing, Administration assistance, Logistical support, Philanthropy and fundraising, Grants Management, Interpretation and translation (Arabic<>English).
Software: Rally-Agile Central, Confluence, Business Optix “Box”, SharePoint, SEISMIC-Thesource, MS Office, MS PowerPoint, MS Project, MS Excel, Outlook, Payroll System and software, Customer Relation Management “CRM” Software, Inventory Management System.
Languages: English and Arabic
Education & Training
Keller Graduate School of Management -Master’s Degree in Project Management- MPM – 2010
DeVry University- Graduate Certificate in Project Management – 2009
Birzeit University- BA of Social Science – 2004
York Solutions’ Barriers to Entry Program – Concentration: Project Management – 2020
Agile and Waterfall Project Management, Comparing Agile Tools – 2020
Business Process Modeling – Business Analysis Foundations – 2020
Journey Mapping – 2020
Confluence – Atlassian team collaboration app – 2020
Salesforce – 2020
VNG International- Entrance for Local Economic Development in Local Governance, VNGi Model – 2018
VNG International- Theory of Change- VNG International Model in Local Governance. The Hague, NL – 2018
MDF Training & Consultancy- Project Cycle Management; Planning, Monitoring & Evaluation. Amman, Jordan – 2019
NRC & DIAKONIA- International Humanitarian Law “IHL” – 2014
Harvard Humanitarian Academy & USAID- Building Better Response – 2013
Keller Graduate School of Management: Project Risk Management, Project Management & Leadership, Project cost & Schedule control, Advanced Project Management Practices and Professional Exam Preparation “PMP”; 2010–2011
Professional Experience Highlights
Project Coordinator 2020 – 2021
Design, development and quality control of Confluence platform space for CRM/Project Illuminate to ensure an outstanding team collaboration among all TU workstreams, Journey & Process owners and third party partners, e.g. Salesforce, Slalom, SSA.
Coordinate and liaison among TU International core teams and other third party partners, to ensure the progress of accurate operational management plans and proactive project management implementation.
Carry out an introductory sessions with multiple TU- International teams to explain and facilitate their experience with TU different apps, e.g. Confluence, Rally Agile, SharePoint, SEISMIC-Thesource and access to Business Optix app.
Documentation and archiving of TU operational material, documents, videos and other visibility templates.
Program Manager 2018 – 2019
Successfully led the implementation of IDEAL Local Governance Program with 16 local cities and local government entities, through managing a team of multidisciplinary expert Project Managers and coordinators throughout the project lifecycle processes.
Focused on quality and timeliness ownership for assigned intermediate level service requests
Facilitated and coordinated with various International- HQ’s, technical staff experts, implementing partners, beneficiaries, and other key stakeholders on a regular basis to meet all service standards and achieve project/ program’s objectives.
Contributed to the formulation of project and program proposals, concept notes and other reporting documents.
Effectively implemented and supervised the benchmarking component with 16 local government entities, local authorities and International stakeholders.