Professional Summary

Ayantu joins the B2E program after gaining management and customer service experience through a career in various representative and assistant roles. It is through these roles that Ayantu has gained not only professional skills but also strong skills as a communicator, making her extremely reliable and adaptable. Ayantu brings a sense of independence while also being extremely collaborative and synergistic. She is eager to further and continue her knowledge in all fields through the the Barriers to Entry program.

Skills

  • Methodologies: Agile, Waterfall
  • Soft Skills: Independent, Reliable, Analytical, Adaptable, Excellent Oral and Written Communication
  • Relevant Experience: Project Management, Customer Service, Implementation
  • Software: Microsoft Office Suite, SharePoint

Education & Training

  • York Solutions’ Barrier to Entry ProgramConcentration: Project Management (in process)
  • University of MinnesotaB.S. Major: Social Work/Family Social Science

Professional Experience Highlights

Business Relationship Managers Generalist

  • Supported 5 Business Relationship Managers in internal processes for ten Cargill business functions
  • Monitored and entered projects into Salesforce
  • Oversaw 200+ portfolio projects in Clarizen (project management database) to completion
  • Managed service desk ticket requests with internal clients
  • Ran multiple reports that helped track portfolio management project statuses

Project Coordinator

  • Supported 8 Implementation Project Managers on internal routine operational processes
  • Focused on quality and timeliness ownership for assigned intermediate level service requests
  • Met all service standards to ensure client satisfaction
  • Independently identified and resolved issues when possible/escalate as needed
  • Created and monitored individual trackers for Implementation Managers per go-live tasks

Human Resource Representative

  • Managed queue of assigned service requests and ensure timely processing
  • Processed incoming eForms for time reporting corrections
  • Researched & resolved discrepancies within service requests
  • Provided general administration in time reporting while assessing payroll functions
  • Assisted with various projects as assigned

Payroll Assistant

  • Processed bi-weekly payroll for USA and Canada employees of which included but not limited to tax changes, wage garnishments, deductions, direct deposit and tuition reimbursements
  • Prepared manual checks weekly
  • Reviewed timesheets and other information in order to detect/reconcile payroll discrepancies
  • Provided timely and responsive communication(s) to payroll related queries received from employees
  • Contributed to team efforts by working with benefits during open-enrollment

Enrollment Representative/ HR Assistant

  • Intake inquiry calls for potential clients/ schedule enrollment meetings
  • Enrolled and educated individuals on self-directed services
  • Facilitated the enrollment process by explaining program policies and procedures
  • Proficiency in working with client record database (CRM); record keeping client personal details
  • Implemented the rollout of a new project, which entailed entering 500+ employee background checks through DHS