Professional Summary

Eritrea comes to the B2E program with a strong background in customer service, technical support, and sales. She has strong experience in computer networking, analytical thinking and creative problem solving. Eritrea can apply customer service concepts to IT to improve user experience for clients, employees and administration. She consistently takes challenges from difficult to done and is anxious to utilize her skills and experience in a career in  IT.
Eritrea Constantino


  • Methodologies: Agile, Waterfall
  • Soft Skills: Independent, Reliable, Analytical, Adaptable, Excellent Oral and Written Communication
  • Relevant Experience: Project Management, Customer Service, Coordination
  • Software: Microsoft Office 365, Open Office Suite, G Suite, ArcMap, MicroStation, ProjectWise, SharePoint

Education & Training

Education & Training

  • York Solutions’ Barriers to Entry ProgramConcentration: Project Management (in process)
  • Concordia University, Saint PaulB.S. Major: Computer Science, (expected graduation Feb 2021)
  • University of Minnesota, Institute of Technology – Undergraduate coursework

Professional Experience Highlights

Sales, Customer Service and Tech Support

  • Installing Furniture Wizard integrated point-of-sale inventory software
  • Setting up host connectivity for shared devices of the wireless LAN
  • Upgrading to Windows 10 over the network in business computers and employee BYODs
  • Deploying G Suite over network to manage user access and connectivity
  • Liaison with IT salespeople who pitch their products to our company


Student Intern

  • Inspect catch basins, drop inlets, weirs and other storm water features in heavily wooded areas
  • Upload GIS field data from Trimble into ArcMap, draw in MicroStation, and transfer to ProjectWise
  • Implement Excel macros to automate the formatting of data obtained from road monitoring system
  • Analyze data to identify peak areas and times of Truck Weight Non-compliance to keep our roads safe


Enrollment Counselor

  • Used market research to discover potential PhD in Education students, then contact prospects by telephone
  • Consultative sales: listened to prospective clients’ needs, and made sales presentations accordingly
  • Leveraged product knowledge to help applicants through the enrollment process, and overcome objections
  • Managed an organized pipeline, using Excel Spreadsheets and PeopleSoft CRM tools
  • Capitalized on new opportunities to benefit organization and clientele
  • Responsible for entire sales cycle, fostering relationships beyond intake, and generating referrals
  • Collaborated with an experientially diverse team of trainers, supervisors, and coworkers
  • Prepared PowerPoint presentations, integrating Excel charts and pivot table graphs
  • Technical support, troubleshooting user connectivity and navigation issues within session environment
  • Entrusted to ensure proper closure of tickets according to defined service level agreements