Jacob Powers joins the B2E program after spending most of his career in the military and working in the federal government, whether it was with the Army, Veterans Benefits Administration, or Department of Homeland Security. It is through these various roles that Jacob has gained professional skills in implementation, leadership, and project management. Jacob has obtained his Masters in Security Technologies and is excited to start a new career in IT utilizing his skills obtained through the military, federal government, education and formal IT training from Barriers to Entry.
Methodologies: Agile, Waterfall
Soft Skills: Team Player, Effective Communication, Analytical
Relevant Experience: Project Manager, Leadership, Implementation, Process Improvement,
Software: Microsoft Office Suite, Office Automation Software, e-QIP, Virtual Filing, Database Systems
Education & Training
York Solutions’ Barriers to Entry Program – Concentration: Project Management (in process)
University of Minnesota-MasterofSciencein Security Technologies – Incident Command System Research
St. Norbert College- B.B.A. Major: BusinessAdministration – Management Emphasis
Professional Experience Highlights
Human Resources / Mission Support Assistant/Project Manager
Analyze data from the Federal Employee Viewpoint Survey and identify three problematic areas.
Designated as lead project manager that created the Employee Connection Committed that consisted of seven team members whom I recruited within the agency, whose main objective was to significantly improve three problematic areas at Customs and Border Protection, 1) Employee Morale, 2) Employee Engagement, and 3) Workplace processes.
Developed the Employee Communications and Recognition Wall, launched the Employee Suggestion System, and created an in-depth Minneapolis Hiring Center Employee Survey.
Frequently communicated with management and senior executive service personnel at the Minneapolis Hiring Center and Washington D.C. Customs & Border Protection Headquarters – Office of Human Resources Operations and Policy Procedures (HROPP) on Diversity and Inclusion Initiatives as a designated Agency and Branch Representative for both the Morale Diversity Action Committee (MDAC) and Diversity and Inclusion Program Action Committee (DIPC).
Recognized at Washington D.C. Town Hall meeting for exceptional customer service and dedication to service.
Trained and worked collaboratively with numerous employees and federal contractors to develop and implement workplace processes, prepare and submit a variety of forms, review e-QIPs, send follow-ups, and manage multiple caseloads.
Case manager that prioritized and reviewed Electronic Questionnaires for Investigation Processing (e-QIP) records utilizing standard operating procedures, identified problems in a fast-changing environment, and frequently communicated with applicants on the phone and in writing to request missing or incomplete information.
Veterans Service Representative
Gathered required evidence for veterans’ benefits, reviewed and evaluated documentation, and made benefits determinations based on regulations and laws in a timely manner.
Provided exceptional customer service to veterans, claimants, and the public.
Program Support Assistant
Assisted a large committee with creating the Manager Minute and Employee Recognition Program, as well as the Capture Task Force.
Served as a team trainer, mentor, quality control assistant, and software beta tester.
Received favorable feedback on ability to communicate effectively, assist team members, work collaboratively, and to remain flexible and adaptable to changing priorities and work environments.