Professional Summary

Jacob Powers joins the B2E program after spending most of his career in the military, law enforcement, and working in the federal government, whether it was with the Army, Veterans Benefits Administration, Community Corrections, or Department of Homeland Security. It is through these various roles that Jacob gained professional skills in implementation, leadership, and project management. Jacob has obtained his Masters in Security Technologies and is excited to start a new career in IT utilizing his skills obtained through the military, federal government, education and formal IT training from B2E.


  • Methodologies: Agile, Waterfall
  • Soft Skills: Team Player, Effective Communication, Analytical
  • Relevant Experience: Project Manager, Leadership, Implementation, Process Improvement, Trainer, Subject Matter Expert
  • Software: Microsoft Office Suite, Office Automation Software, e-QIP, Virtual Filing, Database Systems, Houston, OpsInsight Claims Extract, Client Website, SharePoint, Pricing Portal App, WebEx, Benefit Information Tool

Education & Training

  • York Solutions’ Barrier to Entry Program – Concentration: Project Management (in process)
  • University of Minnesota – Master of Science in Security Technologies – Incident Command System Research
  • St. Norbert College – B.B.A. Major: Business Administration – Management Emphasis

Professional Experience Highlights

Project Coordinator

  • Subject Matter Expert responsible for accurate submission and tracking of the Pricing Setup and Contract Request Forms, Pricing Quality Control Service Requests, Benefit Intent Tool Pricing extractions, and Pricing emails for over 275 clients for Implementation Project Managers, Sales Directors, Sales Coordinators, Account Executives, and Pricing team members.
  • Administrative assistant for 11 Implementation Project Managers and completed project work as assigned, maintaining tight deadlines for competing priorities.
  • Other duties as assigned by leadership including, New Client Implementation Tracker daily updates for over 40 Implementation Project Managers, Performance Guarantee Trackers, NCAR Client Tracker, Coalition Support Tracker, and cross-training peer coordinators.

Human Resources / Mission Support Assistant/Project Manager

  • Designated as lead project manager of the Employee Connection Committee. Led seven team members to successfully improve three problematic areas at Customs and Border Protection, 1) Employee Morale, 2) Employee Engagement, and 3) Workplace processes.
  • Diversity and Inclusion Agency representative that frequently communicated initiatives and planned workshops / speaking events with various levels of management and senior executive service personnel at Customs & Border Protection.
  • Trained and worked collaboratively with numerous employees and federal contractors to develop and implement workplace processes, prepare and submit a variety of forms, review e-QIPs, send follow-ups, and manage multiple caseloads.
  • Case manager that prioritized and reviewed Electronic Questionnaires for Investigation Processing (e-QIP) records for Internal Affairs, utilizing standard operating procedures, identified problems in a fast-changing environment, and frequently communicated with applicants on the phone and in writing to request missing or incomplete information.

Veterans Service Representative / Program Support Assistant

  • Gathered required evidence for veterans’ benefits, reviewed and evaluated documentation, and made benefits determinations based on regulations and laws in a timely manner.
  • Served as a team trainer, mentor, quality control assistant, and software beta tester.
  • Led a large committee with creating the Manager Minute, Employee Recognition Program, and Capture Task Force.