Professional Summary

Jim McDougle joins the B2E program after spending the last 7 years managing his family commitments. Jim spent around 20 years in IT prior to his break in the corporate world in a plethora of different roles including System Support Lead, Technical Application Engineer, Senior Support Engineer, and Network Systems Engineer. Jim has used his experience to excel his skills in Technical Support, Implementation, Process Control, Integration Lead, and much more. Jim is looking forward to utilizing his current skillset along with formal IT Project Management training from Barriers to Entry to reenter the corporate world in IT.

Skills

  • Methodologies: Agile, Waterfall
  • Soft Skills: Detail oriented, Excellent communication,
  • Relevant Experience: Technical Support Supervisor, Integration Lead, Implementation, Configuration, Process Control, Testing, ITIL Change Management
  • Software: Microsoft Office Suite, SQL, .NET Framework, .NET Configuration Files, Hyper-V administration, VNC, Microsoft Dynamics CRM, VB Scripting, SQL Profiler diagnostics, Microsoft Win 7 & Server 2008R2

Certifications

  • Certified Software Training Instructor
  • Epicor and Clientele CRM Administrator

Professional Experience Highlights

Associate Business Analyst

  • BA support of multiple work streams in and Agile environment.
  • Worked on confirmation and validation of purposed BRD’s in QL and UAT environments.
  • Created documents (how to) to run and modify SQL scripts to compare pre-post conversion billing and fee schedule data.
  • Validation of UI Mapping pre-post conversion.
  • Created defect tracking and determined if defect was gap or vendor responsible.
  • Research of Asset class benchmarks.
  • Reading BRD’s to determine/validate functionality in third party updates.

System Support Lead

  • Opportunity to work with Microsoft Development tools for the purposes of expanding customer relationship
  • Created internal processes to help limit or mitigate system down times.
  • Project lead on all customer system upgrades and database schema changes. (Complex)
  • Responsible for system admin for internal Dell Servers (510, 2950, Dimension servers)
  • Responsible for creation, installation, configuration, tracking used in testing virtual and physical systems for Gatekeeper applications and putting this information in CRM and other tracking software.
  • Resolve implementation issues and develop specific plans for upgrading customer production systems with minimal downtime using ITIL Change Management principles.
  • 24X7 VPN on call support. MSSQL database admin for testing and production changes to database schemas and reporting. project management lead on system updates.

Technical Application

  • Converted over 1,000 databases, as a contracted database administrator increasing company bottom line by $500,000.
  • Comfortable talking and communicating with large audiences.
  • The ability to communicate complex systems in terms that the target group can understand.
  • Delivered $700,000 in additional revenue over 5 years by recommending and implementing new charges for customer database conversions.
  • Lowered call times, improved internal coordination, raised data accuracy by deploying CRMS.
  • Cut repair times, identified costly trends in repairs, and reduced scrap by designing a comprehensive visual attribute data collection system for the hardware technical repair division.

Senior Support Engineer

  • Managed migration, configuration, and testing for key systems and desktops.
  • Coordinated research and development projects.
  • Led and mentored a team of technical staff. Provided support for IE 302, Rumba, Lawson, and SQL front-end applications

Education & Training

  • York Solutions’ Barriers to Entry ProgramConcentration: Project Management (in process)
  • Concordia University-B.A.: Systems Management
  • Practical Technical College-A.A.: Electronic Engineering & Computer Technology