Professional Summary

Nora Gottwalt is an experienced technical professional with 8 years of IT experience, a BA in Computer Science and a Business Analysis Certificate. In her prior experience as a business analyst, she created user documentation, provided technical support and acted as liaison between user and IT department for retail locations during an Oracle ERP implementation. Nora also worked to resolve business and technical problems while supporting a variety of software applications.

Skills

  • Methodologies: Agile, Waterfall
  • Soft Skills: Analytical, Inquisitive, Exceptional Customer Service
  • Relevant Experience: Rapid response and decision to unexpected emergencies, Creating and managing support tickets, Delivering end user training

Certifications

  • Scrum Master Certification
  • Business Analysis Certificate (University of Minnesota – 2015)

Professional Experience Highlights

Project Coordinator/ Analyst

  • Manage data integrity, documentation, testing and training simulations to support software
  • Act as Scrum Master, utilizing JIRA software to plan and manage software development
  • Assist with User experience interviews documenting and analyzing user responses
  • Provided QA testing to improve SharePoint forms

Client Service Coordinator

  • Trained newly hired Client Service Professionals
  • Managed client payments
  • Composed procedures and documentation to eFile homestead tax refunds

System Business Analyst

  • Technical support for 1000+ retail locations’ running Oracle Supply Chain
  • Developed and implemented support procedures and documentation
  • Technical liaison for business acquisitions
  • Worked with business in triage system related problems, implemented solutions, deployed enhancements and delivered end user training

Helpdesk Analyst / Systems Programmer

  • Provided PC deskside support for Data Center
  • Maintained communication with customers during computer outages
  • Tested, approved and managed software upgrades

Education & Training

  • York Solutions’ Barriers to Entry Program – Concentration: Project Management (in process)
  • Saint Mary’s University of Minnesota – Bachelor of Arts in Computer Science