Professional Summary

Tyler is finishing up his contract as a Data Analyst and is excited to get started with a new client. The first part of his career was focused in retail and customer service, mainly in the optical industry. Tyler has a B.S. in Communication and is eager to couple his experience, education, formal training with B2E, and working as a Data Analyst to help him increase his skills and knowledge in IT with a new client.
Tyler Lovan

Skills

  • Methodologies: Agile, Waterfall
  • Soft Skills: Meticulously organized, Strong verbal and nonverbal communication, Strong customer service
  • Relevant Experience: Project Management, Process Improvement, Client Relations
  • Software & Technical Skills: Microsoft Office, Access, Quick Book, Installation, SharePoint
  • Languages: Highly proficient in conversational and professional Spanish

Education & Training

  • York Solutions’ Barriers to Entry Program – Concentration: Project Management (in process)
  • Bachelor of Science in Communication Southwest Missouri State University, Springfield, Missouri (Became Missouri State University in 2005)

Professional Experience Highlights

Data Analyst

  • Developed enriched vendor data for the Cargill Agricultural Supply Chain SAP  ERP implementation project
  • Researched and contacted vendors in Canada and U.S. to acquire accurate contact information
  • Utilized creative problem solving in order to contact difficult-to-reach vendors
  • Demonstrated strong analytical, organizational, and prioritization skills to complete work

Sales Associate

  • Provided sales and service to current and potential club members
  • Assisted in stock management and maintaining full inventory on the sales floor
  • Participated in educational seminars on topics such as new products, safety procedures, and company policies
  • Fulfilled transactions of capsule and accessory purchases by selecting desired items, taking payment, and providing the product
  • Achieved personal annual sales of over $600,000
  • Managed customer service for six national accounts, including responding to inquiries, resolving problems, and prioritizing issues

Customer Service Representative

  • Accurately dispensed and adjusted patients’ eyewear for proper fit and client satisfaction
  • Offered individualized consultations through relationship management of clientele
  • Managed logistics for unique events, involving catering, special marketing, guest list, and training for the product launch of internationally recognized designer
  • Customized communication strategies based on client needs
  • Thrived in an “all hands on deck” environment, where customer satisfaction came first
  • Met and exceeded monthly quarterly, and annual sales goals

Assistant Manager and Buyer

  • Managed daily operations, including basic account ledger transactions and daily inventory management
  • Assisted in the hiring, training, and development of staff in a small business
  • Coordinated and evaluated specialty events and trunk shows incorporating advertising and marketing
  • Provided individualized consultations through relationship management of clientele
  • Achieved annual sales of $100,000