Professional Summary

Tyler comes to the B2E program after spending most of the first part of his career in retail and customer service mainly in the optical industry. Tyler has a BS in Communication and is eager to couple his experience, education, and formal training from B2E to kickstart the second part of his career in IT.

Skills

  • Methodologies: Agile, Waterfall
  • Soft Skills: Meticulously organized, Strong verbal and nonverbal communication, Strong customer service
  • Relevant Experience: Project Management, Process Improvement, Client Relations
  • Software & Technical Skills: Microsoft Office, Access, Quick Book, Installation, SharePoint
  • Languages: Highly proficient in conversational and professional Spanish

Education & Training

  • York Solutions’ Barriers to Entry Program – Concentration: Project Management (in process)
  • Bachelor of Science in Communication Southwest Missouri State University, Springfield, Missouri Became Missouri State University in 2005

Professional Experience Highlights

Sales Associate

  • Provided sales and service to current and potential club members
  • Assist in stock management and maintaining full inventory on the sales floor
  • Participate in educational seminars on topics such as new products, safety procedures, and company policies
  • Provide club members with information about the products
  • Fulfill transactions of capsule and accessory purchases by selecting desired items, taking payment, and providing the product

Customer Service Representative

  • Accurately dispensed and adjusted patients’ eyewear for proper fit and client satisfaction
  • Offered individualized consultations through relationship management of clientele
  • Maintained knowledge of growing industry through attendance at expositions, and continued education
  • Created pointed advertising for annual sales events and trunk shows
  • Managed logistics for unique events, involving catering, special marketing, guest list, and training for the product launch of internationally recognized designer
  • Customized communication strategies based on client needs
  • Thrived in an “all hands on deck” environment, where customer satisfaction came first
  • Met and exceeded monthly quarterly, and annual sales goals
  • Achieved personal annual sales of over $600,000
  • Managed customer service for six national accounts, including responding to inquiries, resolving problems, and prioritizing issues

Assistant Manager and Buyer

  • Managed daily operations, including basic account ledger transactions and daily inventory management
  • Assisted in the hiring, training, and development of staff in a small business
  • Coordinated and evaluated specialty events and trunk shows incorporating advertising and marketing
  • Collaborated with representatives to select and purchase products based on quarterly budget
  • Provided individualized consultations through relationship management of clientele
  • Achieved annual sales of $100,000