Professional Summary

Zeinab brings diverse experience with her Masters in Healthcare and Human Services Administration as she joins the Barriers to Entry program. Most of her career has been spent in healthcare and claims analysis. Zeinab is eager to couple her current background and education, along with her formal training through Barriers to Entry, to add value as she starts her career in IT.


  • Methodologies: Agile, Waterfall
  • Soft Skills: Independent, Reliable, Analytical, Adaptable, Process Oriented, Excellent Oral and Written Communication
  • Relevant Experience: Analysis, Coordination, Process Improvement, Customer Service, Case Management
  • Software: Microsoft Office Suite, SharePoint,
  • Languages: Somali, English

Education & Training

  • York Solutions’ Barriers to Entry ProgramConcentration: Project Management (in process)
  • Saint Mary’s University- Masters of Art: Healthcare and Human Services Administration
  • University of Minnesota- Bachelor’s of Science: Family Social Science

Professional Experience Highlights

Claims Analyst 

  • Supported 450 clients annually, executing claim reviews, data analytics, risk managements, saving clients 1.8 million dollars and reducing risk by 50%.
  • Created and implemented return to work programs for 150 clients by saving cost by 50%.
  • Analyzing high dollar exposure claims, assisted decision making, developing action plans by completing approximately 4,000 claims.


Patient Service Representative                                                 

  • Supported high call volumes averaging 1400 calls per day.
  • Developed weekly Value Based Improvements targeting core performance of clinical quality, customer experience, employee & provider engagement, and smart growth & financial health.
  • Coordinated communication daily among patients, family members, medical and administrative staff, and regulatory agencies.
  • Initiated approximately 350 prior authorizations request annually.


Personal Care Assistance/ Certified Nursing Assistant                                                                  

  • Assisted clients with daily living activities including bathing, skin care, dressing, and medication assistant.
  • Coordinate holistic medical and behavioral services for clients.
  • Prepared and maintained proper documentation and reports of care and medication Adhered to Health Insurance Portability and Accountability (HIPAA) privacy policies and procedures.


Nursing Home Administrator Practicum

  • Served administrative rotations in various departments: Nursing, Human Resource, Dietary and Financial Management, Environmental Health, Chief Administration, Social Work, Medical Director Services.
  • Manage staff, implement policies, financial control, and ensure compliance with proper documentations. Setup and implemented feedback mechanisms to ensure and monitor high quality of care to residents.