York Solutions’ Managed Service Solution (MS3) is a collaborative and customized program that helps clients hire and build teams of top IT contract talent efficiently and effectively. MS3 shifts the burden of selection, onboarding and off-boarding from the client to York Solutions.

The Challenge

The client, a private company that provides education assessments for K-12 schools, recently started carrying a new product line. This offering dramatically increased the company’s phone traffic in a short period of time. The client needed to expand its help desk staff by more than 40 temporary positions within two weeks. Because of the rapid turnaround, the company’s staff didn’t have the capacity to screen applicants and hire employees.

York Solutions partnered with the client to source, screen and interview qualified candidates, as well as manage the full hiring and onboarding process for all new employees.

The Solution  

Adding team members is always a painstaking and time-consuming task, and it is only made more tense by a tight timeline. York Solutions eased this stress by handling every step of hiring – leaving the client’s managers to focus on their own work. York Solutions sought out experienced support staff applicants, reviewing resumes, interviewing candidates and hiring the best talent for the open positions.

“Our Managed Service Solution program is a highly streamlined model that combines forecasting with a fast turn-around time to lock in the best resources,” says Richard Walker, CEO. “At York Solutions, we understand that time is of the essence: it’s important for companies to not only fill their positions quickly, but also hire the best candidates. Because of this, we have an average of five days from receipt of an approved requisition.”

The Results

York Solutions successfully hired and onboarded 45 new help desk staff members for the duration of the project. The company was so happy with the performance of the new hires that it chose a number to remain on the staff after the temporary contract ended.